All our matcha products are 100% authentic and imported directly from Japan.

Product availability may vary, and we reserve the right to modify or discontinue any item at any time without prior notice.

 

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All prices are listed in AED (United Arab Emirates Dirhams).

Payments can be made securely through the available methods on our website.

Marmatcha reserves the right to update prices or promotional offers at any time without prior notice.

 

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Orders are processed within 1–2 business days.

Delivery time depends on your location within the UAE.

 

Western Region Deliveries:

Deliveries to western areas are scheduled for Sundays, Tuesdays, and Thursdays only.

 

Any delays caused by courier companies are beyond our control, but we will always assist in tracking your package and ensuring you receive your order as soon as possible.

 

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We want you to be fully satisfied with your Marmatcha experience.

 

Order Cancellation:

• Orders can be cancelled within 24 hours of placing your order.

• After 24 hours, cancellations cannot be accepted as the order will already be processed.

 

Returns:

• You can request a return within 4 days of receiving your order.

• The product must be unopened and in its original sealed packaging.

• Once approved, the delivery/return shipping fee will be deducted from the refunded amount.

• Refunds will be issued to the same payment method used for the purchase.

 

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If your order arrives damaged or incorrect, please contact us within 48 hours of receiving it.

We will replace the item or issue a refund after verifying the issue.

 

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We respect your privacy. Your personal data will only be used to process orders and improve our services.

We never share your personal information with third parties.

 

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Marmatcha reserves the right to modify these Terms & Conditions at any time.

All updates will be published on this page, and continued use of the website implies acceptance of the latest version.