At Marmatcha, we respect your privacy and are committed to protecting the personal information you share with us. This policy explains how we collect, use, and protect your information when you visit our website or make a purchase.

1. Information We Collect

We may collect the following information from you:

• Personal Information: such as your name, phone number, email address, and billing or shipping address when you place an order or contact us.

• Payment Information: such as payment method details to complete your purchase (processed securely through trusted payment providers).

• Communication Information: any details you provide when contacting us through forms, email, or phone.

2. How We Use Your Information

We use your information only for the following purposes:

• To process and fulfill your orders

• To communicate with you about your orders or inquiries

• To provide customer support and improve our services

3. How We Protect Your Information

We use appropriate technical and organizational measures to safeguard your personal information against unauthorized access, alteration, disclosure, or destruction.
All sensitive payment data is processed securely by our payment partners — we do not store your full card details on our servers.

4. Sharing of Information

We do not sell, rent, or trade your personal information.
Your information may be shared only with:

• Payment processors to complete your transactions

• Delivery or courier services to fulfill your order

• Legal authorities if required by law

Each of these parties is obligated to protect your information and use it only for the purpose it was shared.

5. Your Rights

You have the right to:

• Access and review the personal information we hold about you

• Request correction or deletion of your data (unless required to keep it for legal reasons)

• Withdraw consent to contact you

To exercise these rights, please contact us at marmatcha.ae@gmail.com.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy or as required by law.

7. Changes to This Policy

We may update this Privacy Policy periodically. The latest version will always be posted on this page with a revised “Last Updated” date.